Hi there,
Apologies if this is completely the wrong place to raise this query.
Currently using Spark 2.5.8 and Openfire 3.7.0
We're currently trying to manipulate the chat end/transcript screen to instead show some sort of ratings scale such as radio buttons or stars so a user can respond to queries along the lines of "How did you rate your chat today" "What platform would you have used if Livechat wasn't available"
Has anyone had any success with this or any ideas on how we could achieve this?
Thanks in advance for any response!
Sarah