Fastpath WebChat Src Updates: Separates Host & XMPP Domain Settings
Folks, My particular set up*1 required that the Jabber server host node and XMPP Domain be different. E.g. the Jabber server node is 'my-special-node.mydomain.com', and the XMPP Domain set to...
View ArticleExtended Fastpath Reports
Reports section in Fastpath doesn't meet business requirements. There is no logs over what agent rejected chat, time value is not clear, no export. If you have any requests over how Reports should be...
View ArticleGetting Webchat working on Windows
I am trying to get Webchat working on my install, but so far, I cant get it to work. I have Openfire installed on a Windows XP (32bit) machine.I have tried using the webchat plugin from the following...
View ArticleSome basic questions regarding fastpath and its XMPP communication
Hello everybody, I am quite new to XMPP and fastpath and I have some simple questions regarding fastpath. From my undertanding the queue will try to get a remote-user for a user as soon as that user...
View ArticleFastpath showing Offline when agents are available
Occassionally the service will go offline with no apparent cause. When I look at the groups under the Fastpath admin I see sufficient agents online and waiting. Sometimes we can force it to go back...
View ArticleFastpath - Webclient not joining a room
Hi, We're having issues with our webchat installation.It looks like webchat is randomly throwing errors which result in our employees receiving 'ghost chats' where they are the only ones in chat...
View Articleproblems in deploying the webchat
Hi, I'm trying to test openfire+fastpath with the source of webchat. The openfire and fastpath are working fine. However, I have got problems on deploying webchat. I deploy webchat with tomcat. But...
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Trying to install Fastpath Webchat
Hi, After updating to 3.7.0 (from 3.6.4) installing webchat plugin doesn't work I tried to install it from "available plugins": it downloads fine (the "install" link disappears and the war file...
View ArticleDefault URL for webchat
Just wondering if there is way of setting Fastpath Webchat to use URL without specifying port (9090). In many cases port 9090 is filtered and people can't use the feature. I have came up with solution...
View ArticleSome basic questions regarding fastpath and its XMPP communication
Hello everybody, I am quite new to XMPP and fastpath and I have some simple questions regarding fastpath. From my undertanding the queue will try to get a remote-user for a user as soon as that user...
View ArticleDisplay Text Instead of an Image for Online/Offline
How can just text be displayed for webchat online or offline without using an image?
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Communication between wc & of not happening
I've been reading through posts for days, and have a problem I can't seem to resolve. My openfire server (GMSQL1) has Fastpath / webchat configured correctly. I tested on an internal server and it...
View Articlefastpath and openfire 3.6.4
We had an issue with the openfire server where it refused to login users in and refused to allow anyone into the admin console, I set the openfire.xml setup to false and went through the setup again...
View ArticleFastpath - Spark users using the UI to make chat requests
I'm trying out Fastpath on our server and when I was reading the quickstart guide I found a segment that states "Users use the web-based Webchat client to request chat sessions with agents. OR they can...
View Articlewebchat 4.0.0 source code
I am having a problem with webchat and openfire. I get an error in the logs"WARNING: Error joining room:No response from server.: "This only happens when certain characters are entered in the name...
View ArticleAlternative solution for Fastpath Webchat?
Hi Community. I'm testing OpenFire+FastPath+Webchat and see that the solution is working ok. However, the FastPath Webchat and/or FastPath developments are not active anymore so I wonder if there are...
View ArticleFastpath WebChat Src Updates: Separates Host & XMPP Domain Settings
Folks, My particular set up*1 required that the Jabber server host node and XMPP Domain be different. E.g. the Jabber server node is 'my-special-node.mydomain.com', and the XMPP Domain set to...
View ArticleExtended Fastpath Reports
Reports section in Fastpath doesn't meet business requirements. There is no logs over what agent rejected chat, time value is not clear, no export. If you have any requests over how Reports should be...
View ArticleBest practices for using Webchat and Fastpath with Openfire 3.9.1 ?
Hello, I am just getting into using Fastpath and Webchat. Ultimately, I would like to add a chat form on a website and utilize these tools to provide customer service. I am using Openfire 3.9.1. I...
View Articlefaspath webchat without spark?
I have sucessfully doing the webchat with queues, but sometimes support is not infront of PC, and it is well know that there are many jabber/xmmp clients for android/ios. Is it a way to make to work...
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